FREQUENTLY ASKED QUESTIONS
Q. Why should I use the online legal services at www.loeatonga.com?
A: Here are a few reasons you should use this service: (1) We provide information during Online Consultation to assist you in selecting the right services for your needs. The cost for this consultation is USD$35, which will save you hundreds of dollars and the hassle of purchasing an airplane ticket to Tonga! (2) If you are planning on coming to Tonga to personally tend to your legal needs and visit family, we can prepare your legal documents prior to your arrival in Tonga, and advise you on what documents you will need to bring along with you, as well as how long you should expect to be away from home. (3) The information we provide during consultation is tailored to suit your specific needs. You will not find the same information readily available elsewhere on the internet!
Q. I am not sure what service I need, can someone assist me?
A: Yes. Please refer to the section on "HOW IT WORKS," then proceed to purchase your Online Consultation from our Online Shop. Our lawyer will guide you during this process to help you select the service that best suits your needs. If you're unsure about anything, please send us an email at ask@loeatonga.com. We also provide a number of other services that you might be after and not be listed on our website, not a problem just send us an email or message with your query and we will be happy to assist you.
Q. My legal issue does not fall into any of the services listed at the Our Services page, what now?
A: Send us a query at the email address ask@loeatonga.com. We can look into your specific need and do our best to provide that service for you. Nothing is too small or too big for us!
Q. What will happen after I make payment for a service from the Online Shop?
A: After you have made a payment with the Online Shop, you will receive an automated email notification from PayPal with details on the payment made through our website. This email is for your information, and you do not need to reply to it.
Once your payment has been entered in our websiteʻs system, you will receive an email from the loeatonga administrator. Please allow at least one day (after you have made payment) for this email to come through. This email will require you to provide basic information about you and your legal concern that will assist our lawyer in reviewing your case scenario.
Once we have received this information from you, it will be conveyed to our lawyer to make an assessment before we send you legal advice. If further information is required after your first email, we will let you know. So, it is important to provide accurate and all the relevant information to us in your first email. Please allow at least 2 days for our lawyer to complete and send through her assessment of your case scenario.
Q. How does Online Consultation work?
A: When you purchase an Online Consultation from our Online Shop, you will be required to provide your full name, and an email address. After you have paid for your Online Consultation, we will contact you through the email address that was provided to start the Online Consultation. Correspondence will be sent via email and to collect pertinent information (and confirm that you have the necessary documents) that may be required. We will then advise you on the most suitable service for your case scenario.
Q. Why do I need to buy a consultation before I can go and buy the service I need?
A: A consultation is the same concept as seeing a lawyer in person! The only difference is that our consultations are done online via email correspondence. A consultation is a necessary step so that our legal team can properly identify the issue and services needed based on your case scenario. This will allow us to give you guidance for the most appropriate service and prevent you from incorrectly selecting a service that you may otherwise find at a later stage was the wrong service for your case. It is important that before you purchase one of our services, that we are able to identify during consultation what documents will be required from you. This would include documents such as a Tongan birth certificate, or other relevant documents that is to be obtained from the correct office here in Tonga. We will provide you with a realistic time-frame to complete the service, and also inform you of any additional fees incurred whilst carrying out additional tasks for you. This process will allow us to take into consideration any pressing timelines, or urgent dates, and matters by which you may need the service to be completed.
Q. What help can I get by contacting ask@loeatonga.com?
A: General information can be provided to any emails sent to the "ask@loeatonga.com" email address. Although it is free of charge, the information is limited to questions about the business process. Please do not send questions that should be addressed during your consultation.
Q. How do I get my documents to you in Tonga?
A: You will be advised at consultation about the service we can provide for you and what relevant documents may be required. We insist that you send us your documents via FEDEX, as it is the most reliable and internationally recognized courier service. Once we receive your documents, it will be used to successfully complete the necessary services required for your pending case file. Upon completion we will FEDEX your documents back to you at your expense. This cost must be included in the return courier of your documents, and will be calculated as an additional fee to be paid with the service provided.
Q. Why FEDEX? Canʻt I send documents via normal post?
A: To avoid any issues of non-receipt documents through standard, and even registered mail, FEDEX is a more secure and trusted door-to-door service option. FEDEX will protect your vital documents such as passports, birth certificates, marriage certificates, land deeds etc. by delivering these items to our doorstep within 3 to 5 working days no matter where you are in the world! This same guarantee will apply with the safe return of your documents when the work is completed. HOWEVER, if you have a reliable alternate arrangement for getting your documents to us, or for pick up of your documents from us, please tell us during your Online Consultation and we will make arrangements to facilitate this.
Q. Why are all fees for services at Our Online Shop charged in US dollars?
A: We use PayPal to conduct the online payments made through our website to ensure your personal information is safe and secure. The PayPal option only uses major currencies. Unfortunately, Tongan Paʻanga is not listed as a major currency. As such, we charge all our services in USD.
Q. I don't have a PayPal account, what other methods can I use to pay for services?
A: If you do not have a PayPal account, you can still pay on this website using a credit or debit card. However, we also accept alternative methods of payment, such as:
1. Money transfer through Western Union
2. Direct deposit or telegraphic transfer to a nominated bank account in Tonga
1. Money transfer through Western Union
2. Direct deposit or telegraphic transfer to a nominated bank account in Tonga
3. We had also added a new payment function that allows you to make direct credit or debit card payments.
4. You can select the credit card option and follow the payment instructions.
We only aim to use safe and trusted forms of payment to ensure your financial information and details are protected.
Send us an email at ask@loeatonga.com to inquire further about these alternative options.
Send us an email at ask@loeatonga.com to inquire further about these alternative options.
Q. I live in Tonga, can I still use this website?
A: Yes! Although this website caters specifically for Tongans living overseas, the service is open to and can be used by anyone, from anywhere.